Refund and Returns Policy
At eleberric, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help.
Return Eligibility
- Items must be returned within 7 days of delivery.
- Items must be unused, in the original packaging, and in the same condition as received.
- Proof of purchase is required for all returns.
- Passive components such as resistors, diodes, capacitors, ICs, switches, transistors, MOSFETs, etc., cannot be refunded or returned.
Non-returnable Items
- Discounted items, custom orders, and gift cards.
- Products that have been tampered with, damaged, or improperly handled after delivery.
Return Process
- To initiate a return, contact our customer support team at the Contact Us page or WhatsApp/Call at 071 069 5827.
- Once your return request is approved, you will receive instructions on where to send the item.
- Video evidence of defective or malfunctioning products must be submitted for review.
- Shipping costs for returns are the responsibility of the customer unless the product is defective or wrong.
Refunds
- Once we receive and inspect the returned item, we will notify you of the refund status.
- Approved refunds will be processed within 5-7 business days to the original payment method.
Exchanges
- Items that are defective or damaged can be exchanged for the same product. Contact us to arrange an exchange.
Shipping Errors
- If you receive an incorrect or defective item, we will cover the return shipping costs and send a replacement at no additional charge.
For any questions regarding our return policy, feel free to reach out to our support team.
Mobile / WhatsApp number: 071 069 5827
Email: info@eleberric.com