Privacy Policy

Welcome to eleberric’s Privacy Policy page. At eleberric, we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, share, and protect your data when you visit our online store. By using our services, you agree to the terms of this policy.

1. Information We Collect

When you visit eleberric, we may collect certain information about you, including:

  • Personal Information: This includes information you provide directly, such as your name, email address, phone number, billing address, shipping address, and payment details when you make a purchase or create an account.
  • Technical Information: We collect information about your device, browser type, IP address, and how you interact with our website, such as pages visited and links clicked.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, personalize content, and analyze website traffic. You can control the use of cookies through your browser settings.

2. How We Use Your Data

We collect and use your data to improve your shopping experience and provide you with the best service possible. Here’s how we use the information:

  • Order Processing: To process your orders, manage payments, and provide customer support.
  • Communication: To send updates regarding your orders, respond to inquiries, and provide information on products, promotions, or offers that might interest you.
  • Marketing and Promotions: To send you promotional offers, newsletters, and updates about our products and services, including special discounts for students, colleges, and universities. You can opt out of marketing communications at any time.
  • Improving Services: To analyze your behavior and preferences to enhance our website, services, and product offerings.
  • Legal Compliance: To comply with legal obligations and prevent fraudulent activities.

3. Media

If you upload images or other media to our website, you should avoid uploading files with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

4. Cookies

eleberric uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device to help us remember your preferences and tailor our website to your needs. Cookies also allow us to track website traffic and usage, which helps us improve our services. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of our website.

5. Who We Share Your Data With

We do not sell or rent your personal information to third parties. However, we may share your data with trusted partners and service providers who assist us in operating our website, conducting our business, or servicing you, as long as they agree to keep this information confidential. This includes:

  • Payment Processors: To facilitate transactions and process payments securely.
  • Shipping Partners: To deliver your orders promptly and efficiently.
  • Marketing Partners: To send promotional communications and offers, if you have opted in to receive them.
  • Legal Authorities: To comply with legal requirements, respond to subpoenas, or protect the rights and safety of eleberric, our customers, or others.

6. How Long We Retain Your Data

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. If you leave a comment or make a purchase, the metadata and purchase history are retained indefinitely unless you request their deletion.

7. What Rights You Have Over Your Data

You have the right to access, correct, update, or delete your personal information at any time. If you have an account on our site or have made a purchase, you can request a copy of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you, subject to legal obligations that may require us to retain certain information.

8. Where Your Data Is Sent

Your data may be transferred to and processed in countries outside of your own, where data protection laws may differ. When we transfer your data internationally, we ensure it is protected by appropriate safeguards and in compliance with applicable laws.

9. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your personal information, we cannot guarantee its absolute security.

10. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us, and we will take appropriate steps to remove the information from our systems.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through our website or other communication methods. Please review this policy regularly to stay informed about how we protect your privacy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Mobile / WhatsApp number: 071 069 5827
Email: info@eleberric.com
Address: No. 31 1/1, Jubilee Mawatha, Mattakkuliya, Colombo 15, Colombo, Sri Lanka.

Thank you for choosing eleberric. Your trust is important to us, and we are committed to protecting your privacy.