Frequently Asked Questions

Commonly Asked Questions

What Shipping Methods Are Available?

We offer several convenient shipping options:

  1. SL Speed Post: Reliable and fast delivery across Sri Lanka.
  2. Private Courier Service: Secure and efficient for faster delivery.
  3. Pickme Flash: Same-day delivery for select areas.
  4. Direct Pickup: You can pick up your order directly from our store

How Long Will It Take To Get My Package?

Typically, orders will be delivered within 1-3 working days depending on your location and the shipping method selected.

What If Products Are Not Available On Your Website?

If a product you’re looking for is not listed on our website, you can send us your requirements via the Enquiry Form, and we will do our best to source it for you.

Link: https://eleberric.com/enquiry-form/

Do I Need A Account To Place Order?

No, you do not need an account to place an order. However, creating an account allows you to track your order history and enjoy a faster checkout process for future purchases.

More FAQs

How Should I Contact If I Have Any Queries?

For any questions or queries, feel free to reach out to us through:

Email: info@eleberric.com
Phone: 071 069 5827
Contact Us form: Available on our website for quick assistance. Click here to visit the Contact Us page.

Do You Provide/Cover Warranty For Purchased Products On eleberric.com?

We offer warranty coverage on select products. Warranty terms vary depending on the product. Warranty coverage does not apply to passive components such as ICs, resistors, diodes, transistors, MOSFETs, TRIACs, IGBTs, capacitors, fuses, and similar items. Additionally, misused or physically damaged products, items affected by firmware updates, or those damaged by lightning or high voltage are not covered under warranty. Please check the product details or contact our support for more information.

What Are The Payment Options Available When Ordering On eleberric.com?

We accept several payment methods including:

  • Bank Transfers: You will see the bank transfer details and instructions on the checkout page. Additionally, we will send you the details via email upon order confirmation.
  • Cash on Delivery (COD): You will pay the courier (Postman or delivery partner) when you receive your package.

Do You Accept Card Payments?

Not at the moment, we are working on it and will introduce it in the near future.

Can I Pay In Cheques For Online Orders?

No, we do not accept cheques for online orders.

Can I Purchase Products On Credit?

No, we do not offer credit purchases. All orders must be paid for upfront before processing.

Can I Visit Your Place To Collect My Order?

Yes, you can! You are always welcome to visit our location to collect your order. Please contact us once your order is placed and inform us in advance to ensure we are available to assist you properly.

How Do I Track My Order?

Once your order is shipped, you will receive a tracking number via email or WhatsApp number you provided. You can use this number to track the status of your shipment through the respective courier’s tracking service.

What Are The Working Hours?

Our working hours are:

Monday to Friday: 10:00 AM – 9:00 PM
Saturday to Sunday: 11:00 AM – 5:00 PM
Public Holidays: Closed (You can always send us a WhatsApp message during day time at 071 069 5827)

Do You Ship Overseas?

No, we currently do not ship overseas. Our services are limited to Sri Lanka.

Can I Visit Your Location?

Yes, you can visit our location. Please inform us in advance to ensure we are available to assist you.

Do You Provide Special Discounts For Students?

Yes, we do. To avail of the discount, you need to provide proof of eligibility such as a valid student ID or institutional affiliation. Please contact us for more information.

Do You Accept Bulk Orders?

Yes, we accept bulk orders. Please contact us for more details and pricing.

You can also send us your requirements via the Enquiry Form, and we will do our best to source it for you.

Link: https://eleberric.com/enquiry-form/

Do You Sell At Wholesale Price?

Yes, we offer wholesale pricing for bulk orders. Feel free to reach out to us for further information. You can also send us your requirements via the Enquiry Form, and we will do our best for you.

Link: https://eleberric.com/enquiry-form/